VSS is Open Facing the COVID-19 Challenges Together

VSS is Open Facing the COVID-19 Challenges Together

The coronavirus (COVID-19) has created a number of challenges for all of our families, both personally and professionally. Our first priority is to keep you, your family, and your pets safe and healthy by minimizing exposure until this public health concern is stabilized.

We reassure you that we are available to continue to care for your patients’ surgical needs while we take the necessary steps to keep you, our staff and associates in a safe environment.
We have instituted a protocol to see patients in the safest way possible for the staff and clients:
  • As of March 18th, only authorized veterinary staff members are allowed in our clinic
  • We ask that all paperwork be completed prior to arrival using our online forms and complete all necessary email communications.
  • Clients are asked to call 949-936-0055 and notify our client representative as soon as they have arrived and parked.
  • The clients are sent a text message when ready to see the patient, requesting they meet us at the front entrance where a staff member will change leashes or accept a carrier.
  • Since clients are no longer allowed in our waiting rooms, therefore we ask clients to wait in their car until the exam or treatment is completed. A team member will call you to discuss the findings, treatment plan and other important information from our veterinarians.
  • We are requesting that clients do not transport pets if they are ill and that they limit the number of people at appointments.
Our hospital is routinely disinfected with anti-viral cleaners, and in accordance with CDC recommendations, we have increased the cleaning frequency and protocols to include all surfaces that people regularly contact. As we know, hand washing hygiene is an important protocol that we continue to implement for all staff and clients. We provide options for hand cleaning and hand sanitizers for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.
Please contact us directly by phone at 949-936-0055 or by email for clarification and further information.